Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of 4eHealth Pvt. Ltd. ("4eHealth", "we", "us") products, websites, mobile applications, and services, including our AI‑powered health scanning platform, medical consultation (AI + Human), and medicine distribution features (collectively, the "Services"). By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, please discontinue use and contact us via the Contact page for clarifications.

Using Our Services

  • Platform Nature: Our Services provide AI‑assisted health scanning, insights, and connectivity to healthcare professionals. They are intended to aid understanding and support care decisions.
  • Consultations: Medical consultation may be provided via a combination of AI guidance and qualified human healthcare professionals. Final clinical decisions should remain with qualified practitioners.
  • Non‑Invasive Health Scan: Our Non‑Invasive health scan utilizes device sensors/camera and proprietary algorithms. It is designed to supplement, not replace, diagnostic testing.
  • Compliance: You agree to comply with applicable laws and regulations when using the Services.

Eligibility & Accounts

  • Eligibility: You must be legally capable of entering into a binding agreement and meet any age or jurisdictional requirements to use the Services.
  • Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
  • Accuracy: You agree to provide accurate, complete, and current information, and to promptly update any changes.

User Responsibilities & Acceptable Use

  • Use the Services only for lawful purposes and in accordance with these Terms.
  • Do not misuse the Services, attempt to disrupt operations, or engage in unauthorized access.
  • Do not rely solely on AI outputs for medical decisions; consult qualified professionals.
  • Do not submit unlawful, harmful, or infringing content or data.

Medical Disclaimer & Emergencies

Our Services are intended to support health awareness and decision‑making. They do not constitute a medical diagnosis or treatment plan. Always consult a qualified healthcare professional for medical advice, diagnosis, or treatment.

  • Emergency: In case of a medical emergency or severe symptoms, call local emergency services or visit the nearest hospital immediately.
  • Clinical Oversight: Health scan results and AI assessments should be reviewed by qualified healthcare professionals.

Payments & Subscriptions

  • Some Services may require payment or subscription. Prices, billing cycles, and refund eligibility will be disclosed at the point of purchase.
  • By subscribing, you authorize recurring charges until you cancel per the applicable terms of your plan.
  • Taxes may apply based on your location.

Third‑Party Services

Our Services may integrate or link to third‑party systems (e.g., healthcare providers, pharmacies, logistics, or payment gateways). We are not responsible for third‑party content, policies, or practices. Your use of third‑party services is subject to their terms and policies.

Data & Privacy

Use of the Services is subject to our Privacy Policy, which explains what information we collect, how we use it, and your rights. Medical data is handled with strict safeguards and is never used for advertising. We aim to align with Indian data protection requirements and healthcare guidelines.

  • Analytics: We use data for our own internal analysis and product improvement, including Google Analytics or other analytics software.
  • AI Recommendations & Consultations: We use data to provide AI‑driven recommendations and to facilitate doctor consultations and advice.

We do not share or sell user data or scan data to third parties.

Intellectual Property

  • All content, trademarks, logos, and software associated with the Services are owned by GFL or our licensors.
  • You are granted a limited, non‑exclusive, non‑transferable license to use the Services as permitted by these Terms.
  • You may not copy, modify, distribute, reverse engineer, or create derivative works except as expressly permitted.

Limitation of Liability

To the maximum extent permitted by law, GFL shall not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of data, profits, or revenue arising from your use of the Services.

Indemnification

You agree to indemnify and hold GFL, its affiliates, officers, employees, and partners harmless from any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your use of the Services, violation of these Terms, or infringement of any rights.

Termination

We may suspend or terminate your access to the Services at any time for violation of these Terms, unlawful activity, or risk to system integrity. You may stop using the Services at any time. Certain provisions (e.g., intellectual property, disclaimers, limitation of liability) survive termination.

Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Courts in Bengaluru, Karnataka shall have jurisdiction, subject to applicable dispute resolution mechanisms. We may offer amicable resolution or arbitration where available.

Changes to Terms

We may update these Terms to reflect product improvements, regulatory changes, or operational needs. Material changes will be posted with an updated date. Continued use after changes constitutes acceptance.

Contact

For questions, please reach us via the Contact page or email info@gatefuturelabs.com — 4eHealth, Bengaluru, India.

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