Privacy Policy
We respect your privacy. This page outlines how we collect, use, and protect data.
Key Principles
- Data minimization and encryption by default
- User consent and transparent governance
- Compliance with applicable regulations
For questions, please reach us via the Contact page or email info@gatefuturelabs.com — 4eHealth, Bengaluru, India.
Information We Collect
- Personal Information: Name, email, contact details, preferences, and communications.
- Medical Information: Health scan results, medical images, assessments, symptom reports, medical history (if provided), medication and allergy information.
- Technical Information: Device and OS details, app/web usage patterns, IP address and approximate location (if permitted), and sensor/camera data used for health scanning.
How We Use Your Data
- Health Analysis: Processing health scans and medical data to generate insights and assessments.
- Personalized Care: Tailoring recommendations to your health profile and preferences.
- Service Improvement: Enhancing AI models, accuracy, and user experience.
- Communication & Support: Sending important alerts, updates, and providing customer/technical assistance.
- Compliance: Meeting legal and regulatory requirements.
- Analytics: We use data for our own internal analysis and product improvement, including Google Analytics or other analytics software.
- AI Recommendations & Consultations: We use data to provide AI‑driven recommendations and to facilitate doctor consultations and advice.
We do not share or sell user data or scan data to third parties. Medical data is never used for advertising and is only processed to provide our services.
Data Protection & Security
- Encryption: End‑to‑end encryption in transit; strong encryption at rest for sensitive data.
- Access Controls: Role‑based permissions, least‑privilege, audit logs, and regular reviews.
- Secure Infrastructure: Hardened cloud and on‑prem systems with periodic security audits.
- Authentication: Multi‑factor authentication for account access where applicable.
- Offline Processing: When available, health scans can be processed on‑device to maximize privacy.
Medical Data Privacy
We adhere to strict medical privacy practices and comply with applicable healthcare and data protection regulations. Our services are designed to complement, not replace, professional medical care.
- Safeguards: Rigorous controls for handling medical images and records.
- Clinical Oversight: Results should be reviewed by qualified healthcare professionals.
- Indian Compliance: We aim to align with Indian data protection requirements (including the Digital Personal Data Protection Act, 2023) and relevant healthcare guidelines.
Your Rights & Choices
- Access and obtain a copy of your personal data.
- Request correction or deletion of inaccurate data.
- Withdraw consent where processing is based on consent.
- Request data portability where technically feasible.
- Opt‑out of non‑essential cookies and analytics.
To exercise your rights, contact us via the Contact page.
Cookies & Tracking
We use minimal analytics to understand usage and improve the product. You can manage cookies in your browser settings. Medical data is never used for advertising.
Policy Updates
We may update this policy to reflect product or regulatory changes. Material updates will be posted on this page with an updated date.
Contact Information
Email: support@4ehealth.com — 4eHealth, Bengaluru, India
